Shipments

How long does it delivered ?

Since it is sent and paid for the order, the delivery time is generally 24 hours for products labeled "24h Delivery" (for orders received by 16:00). For other products, the delivery time is stated in the product with the number of working days to hand over. For shipments to Europe or the rest of the world, the delivery time can vary from 72 to a maximum of 8 days. Delivery times may also vary due to force majeure. If at the time of delivery, the ordering party is not present.

Track your order in real time with tracking

Evasion of the goods will be sent an email showing a tracking code that will be visible only after a few hours after taking over at the branch . We recommend that you view the tracking until the next day .
 

Check your package

Upon delivery of the goods by the courier, the customer is required to check: that the number of packages delivered corresponds to that indicated in the transport document in advance by e -mail ; that the packaging is not damaged , wet or otherwise altered, including the sealing materials ( adhesive tape or metal ) . Any damage in the packaging and / or product or the mismatch in the number of packages must be immediately notified in writing of the reserve by placing control over the proof of delivery courier. Once you have signed the Courier , the Customer may not oppose objection on the external characteristic of the delivered goods.

If you are not at home ?

and the courier is unable to complete the delivery of a shipment will try to leave a notice of passage at the recipient's address , showing the fact that you tried to make a delivery and the place thereof. Will try a second time to pass and if not provided appropriate instructions, the package will be added to inventory . Contact us via email immediately place magazzino@ridewill.it telfonicamente 031-5476941 or easily comprehensible to secure a release of your delivery !

I received different products

If you were to notice it by opening the package that you have received the products different from what was ordered , please call us contact noting the serial number and the model number or product that came wrong . We may also request them pictures of the packaging .