Terms and Conditions

General conditions of sale

Index:

These General Conditions of Sale govern the offer and sale of products and services on the website www.ridewill.it("Site").
The products and services purchased on the Site (hereinafter referred to as "Products") are sold by Ridewill S.r.l. (hereinafter referred to as Ridewill), with registered office and management and operational headquarters in Via Socrate n. 6 Casnate con Bernate Como, registered in the Como Company Register REA CO-314788  VAT number 03438580130.
Detailed information regarding the details that allow you to contact Ridewill quickly and communicate directly and effectively with it, also for the purpose of requesting information, sending communications, requesting assistance or forwarding complaints are present at the following internet address:  https://www.ridewill.com/en/service-for-you/contact-us/2/

Trademarks, logos and other distinctive signs of various kinds present on the Site belong to their respective owners.
It is the use of trademarks, logos and other distinctive signs, including reproduction on other Internet sites, by unauthorized third parties is prohibited.
The contents of the Site (texts, graphics, images and animations) are protected by copyright: it is therefore, among other things, their reproduction and publication in any form without written authorization from Ridewill is prohibited.
The following general conditions of sale apply to each purchase of Products through the Site.
 

1. Scope of application and conclusion of the contract

1.1 The offer and sale of the Products on the Site constitute a distance contract governed by the articles. 49 et seq. of Legislative Decree 6 September 2005, n. 206, so as amended by Legislative Decree. n. 21/2014 ("Consumer Code"), and by Legislative Decree 9 April 2003, n. 70, containing the regulation of electronic commerce.
1.2 The purchase of the Products on the Site is permitted only to people who are at least 18 (eighteen) years old at the time of the order. By purchasing on the Site the Customer therefore declares to be of age. If the Customer is not of age Ridewill will not accept his order.
1.3 Customer is the person (natural or legal) who makes a purchase on the Site, accepting the General Conditions of Sale (hereinafter, Customer).
1.4 The Customer is required, before proceeding with a purchase, to read these General Conditions of Sale and accept them by placing a flag in the indicated box. At the time of purchase, therefore, these General Conditions of Sale are considered generally and fully accepted, also with regard to the sections referred to here via direct link to other sections of the Site. In any case, the General Conditions of Sale are made available to the Customer by Ridewill in the "Terms and Conditions" section. of the Site and is storage and playback permitted.
1.5 The Customer undertakes to verify the correctness of the data in the order confirmation email and to promptly report any errors or omissions to Ridewill.
1.6 The applicable General Conditions of Sale are those in force on the date of transmission of the purchase order. They can be modified at any time by Ridewill. Any changes will be in force from the moment of their publication on the Site. Before placing an order, customers are therefore invited to access the Site to check the applicable General Conditions of Sale.

2. Purchases on the Site

The purchase of Products on the Site may takes place only after registration and is allowed both to customers who cover the quality of consumers, and to customers who do not have this quality.
Pursuant to art. 3, paragraph 1, letter. a) of the Consumer Code, is consumer the natural person who acts for purposes unrelated to the activity entrepreneurial, commercial, artisanal or professional activity possibly carried out. Entering your VAT number during the purchase procedure is mandatory. considered as evidence of the purchase being made for purposes relating to the business entrepreneurial, commercial, artisanal or professional activity carried out.
Ridewill is a virtual retailer that builds its commercial offer not only on the goods present in its warehouses, but also on the basis of availability. communicated by its suppliers. The Site is constantly updated automatically in order to guarantee maximum correspondence between availability and communicated by the suppliers and those indicated on the Site.
However, it can happen, also because of the possibility what more users purchase the same Product at the same time, that the Product ordered is no longer valid. available after the purchase order has been sent. In this case, the Customer will be promptly informed by e-mail, the purchase order will be canceled and to the Customer who already has once the payment has been made (see Payment Methods section), it will be promptly refunded the full amount paid.

3. Information aimed at the conclusion of the contract

3.1 In accordance with Legislative Decree 9 April 2003, n. 70 containing provisions on electronic commerce, Ridewill informs the Customer that:
A. to make the purchase of one or more Products on the Site, the Customer must fill out an order form in electronic format and send it to Ridewill electronically, following the instructions that appear from time to time on the Site. Before proceeding with the transmission of the order form, the Customer must accept the General Conditions of Sale. Once the order form has been registered, Ridewill will send to the Customer at the email address indicated the order confirmation containing: a summary of the General Conditions of Sale, information relating to the essential characteristics of the product purchased, detailed indication of the price, the means of payment used, delivery costs and any additional costs;
B. the order form will be archived in Ridewill's electronic database for the time necessary for its execution and, in any case, within the terms of the law. To access your order form, the Customer can: follow the procedure referred to in the following article 8.2.
3.2 The languages ​​available to customers for the conclusion of the contract are Italian and English.

4. Availability of the Products

4.1 Inside the information sheet relating to each Product there will be There is a specific section containing information about the availability of the Product and the average expected delivery times.
4.2 Ridewill constantly verifies that all the prices indicated on the Site are correct, without, however, this being the case. can guarantee the absence of errors. In the event If an error is found in the price of a product, Ridewill will give a refund. to the Customer the possibility to reconfirm the purchase of the Products at the correct price or to cancel it.
4.3 It can happen that in the case in which more users purchase the same Product at the same time, this is no longer the case. available, despite sending the purchase order. Ridewill therefore reserves the right to communicate any unavailability of the product no later than 10 working days (deadline) from receipt of the order. In this case, Ridewill proposes i) an alternative article of equivalent value or ii), pursuant to art. 1353 et seq. of the civil code, will resolve the issue. the contract and the Buyer who has made the payment (see Payment Methods section) will be promptly refunded the full amount paid.

5. Product information

5.1 Each product is accompanied by a Technical Data Sheet which illustrates the main characteristics based on the information provided by the manufacturers of the goods.
Ridewill will do do your best so that the images of the Products published on the Site represent as much as possible the Products offered for sale as faithfully as possible. The colors of the Products, however, may differ from the actual ones due to the settings of the information systems or computers used by users to view them. Furthermore, the Product images present in the Technical Data Sheet may differ in size or in relation to any accessory products, the images may also differ in some color or variant details. For the purposes of the purchase contract, you will the description of the Product contained in the order form sent by the Customer is authentic.
5.2 The Site may also contain information to support the purchase of a general nature, such as that present, by way of example, in the Glossary or in the Purchasing Guide. This information is to be understood as simple generic information material, not referable to the real characteristics of a single product. For the purposes of the purchase contract, you will the description of the Product contained in the order form sent by the Customer is authentic.
5.3 Due to delays due to the global distribution crisis, the manufacturer may have replaced components with different quality components. equivalent or better. The manufacturer reserves the right to to vary the specifications of the bicycles according to availability; of components and assembly at the time of production.

6. Limitations of use

The products and items sold by Ridewill have not been tested for medical applications nor have they been tested. for joint use with medical-surgical devices of any kind or nature. Likewise, Ridewill's products have not been tested for application in the context of commercial activities. nuclear or aeronautical. Ridewill products must therefore not be used in these areas, for which Ridewill assumes no responsibility. for malfunctions and/or damage to things or people.
Unless otherwise indicated, the methods of use of the article or product purchased, with particular reference to its safety, are indicated in the "technical data sheets".

7. Prices

7.1 All prices published on the Site are in Euros and are inclusive of VAT when viewed in Italian, and excluding VAT when viewed in English and, where applicable, WEEE contribution. Delivery costs, which may vary depending on the method of delivery. chosen delivery date, location, quantity of the products or in relation to the modality payment used, will be specifically indicated (in Euros) in the Technical Data Sheet and in the order summary, as well as in the order confirmation email.
7.2 Ridewill reserves the right to change the price of the Products at any time and even, possibly, more times during the same day. It is understood that the price of the Product which will be charged to the Customer will be the one indicated on the Site at the time of the order and which will not be held account for any variations (increase or decrease) subsequent to the transmission of the same.
7.3 In the event that a List price is indicated above the price of a Product, the latter indicates the price recommended to the public by the manufacturer via the distribution chain. Some shops or large retailers can sell this product permanently or on offer at a higher price. lower than that indicated on the Site.

8. Purchase orders

8.1 In the order confirmation email, in addition to the information referred to in the previous article 3.1, the Customer will find also the indication of the "Customer Order Number", which must then use in any subsequent communication with Ridewill, as well as the summary of all customer data entered in the order. The Customer undertakes to verify its correctness and to promptly communicate any corrections via the Online Customer Service, which can be contacted by accessing the section https://www.ridewill.com/en/service-for-you/contact-us/2/

8.2 The customer who made the purchase will be able to access your order and check its status by accessing your personal profile via the " Your orders" of the Site.
8.3 Ridewill reserves the right not to maintain commercial relationships with certain parties. Furthermore, Ridewill reserves the right to not to accept or cancel any orders (in the case of a Customer who does not provide guarantees of solvency, or of incomplete or incorrect orders, or even in the event of unavailability of the Products), regardless of whether the payment has been received or not, notifying the customer by fax, telephone or e-mail within 48 (forty-eight) hours (excluding Saturdays and public holidays) of receipt of the order. In the event that Ridewill does not accept or cancels an order for which it has already been paid. Once the payment has been made, Ridewill will refund the amount. the entire amount received promptly, according to the methods which will be indicated to Ridewill by the Customer for this purpose. Furthermore, it is understood that the refund of the price represents the only burden borne by Ridewill for non-acceptance or cancellation of the order, any form of liability being excluded in this regard. paid by Ridewill.

9. Passing of Risk and Ownership

If the Customer is not a consumer, as required by art. 1510, paragraph 2, cod. civil, the property of the Product passes to the Customer when the Product itself is delivered to the carrier or freight forwarder for delivery to the Customer's home or to the address indicated by the Customer at the time of the order. The Product therefore travels at the Customer's risk, it being agreed that each shipment is carried out on specific behalf and on behalf of the Customer and that, therefore, Ridewill is exempted from any liability with the delivery of the same to the carrier/shipper or to the Customer in the event that the latter decides to collect the goods.
If the Customer is a consumer, as required by art. 63 of the Consumer Code, the risk of loss or damage to the Products, for reasons not attributable to Ridewill, is transferred to the Customer only when the latter, or a third party designated by him and other than the carrier, physically comes into possession of the Products.
However, the risk transfers to the Customer already at the time of delivery of the goods to the carrier if the latter has been chosen by the Customer and this choice has not been proposed by Ridewill, without prejudice to the Customer's rights towards the carrier.

10. Mode of payment

Ridewill offers the following methods: payment for purchases:
• Payment in cash and credit/debit card (with collection in store)
• Cash on delivery for amounts not exceeding 4,999.99 Euros (VAT included)
• VISA, MasterCard and American Express credit card
• Paypal (VISA, VISA Electron, MasterCard, Postepay, Carta Aura and American Express circuits)
• Advance bank transfer.
• Financing up to 36 installments via PagoLight*
• Financing up to 36 installments via HeyLight*
• Pay in 3 interest-free installments via Klarna
• Payment in 4 interest-free installments via Afterpay

*If payment via is used PagoLight or HeyLight, the delivery times of the goods are intended starting from the date of confirmation of the success of the procedure, therefore, the times may not respect those indicated on the product sheet but will be It is necessary to wait for the financing validation times (on average: from 24 to 48 hours).

Conditions and methods payment are specifically and detailed at the following link: https://www.ridewill.com/en/help/payment-methods/11/

Some modes payment may not be usable due to the type of Product purchased and/or the payment method. of delivery or shipping. The methods of payment actually available to the Customer in relation to the individual Product will in any case be indicated during the purchase procedure.

11. Delivery methods, costs and terms

11.1 Deliveries of the Products are made worldwide, without prejudice to any limitations specifically indicated in the Product Technical Data Sheet, to the destination address indicated by the Customer in the order form. If you have any doubts about the reachability of the locality of destination, the Customer can ask for information via the "Contact us" section of the Site.
11.2 Delivery costs are borne by the Customer, unless otherwise indicated in the Product Technical Data Sheet. The same document indicates the transport costs of the individual product, if it constitutes the only purchase. The total amount of shipping costs may be vary according to the modalities of delivery and above all on the basis of any additional products that the Customer decides to purchase. The exact amount of transport costs will be therefore indicated in the cart and in the purchase summary, before sending the order.
For the delivery of the Products in certain territorial areas, specifically indicated during the purchase procedure, the payment of a surcharge ("shipping cost contribution for remote area") may be required, the exact amount of which will be clearly indicated during the purchase procedure and before sending the order.
11.3 In the summary of the order and, therefore, before the Customer proceeds with the transmission of the same, it will be the total price of the order is indicated, with separate indication of delivery costs and any other additional costs. This total, which will be also indicated to the Customer in the order confirmation email referred to in the art. 3.1 above, will constitute the total amount owed by the Customer in relation to the Product. Nothing is due in addition by the Customer with respect to this amount. For each purchase made on the Site, Ridewill issues an invoice (if the Customer has entered VAT number, SDI code or PEC) or receipt in all other cases, of the material shipped. The invoice or receipt will be issued and transmitted in compliance with applicable legal regulations. For the issuing of the invoice/receipt, the information provided by the Customer when transmitting the order via the Site is valid and which the Customer guarantees to be truthful. No changes in the invoice/receipt will be made. possible after the issuance of the same.
11.4 Delivery of what is ordered is intended to be at street level, except:
- different communication from Ridewill Customer Service
- as provided in the Product Technical Data Sheet;
- the purchase of the delivery service to the floor has not been requested, where applicable.
Couriers do not deliver to PO Boxes, Post Offices, deliveries to third party companies. who deal with transport/shipping agents.
11.5 The shipped Products are checked and delivered to the courier without defects. Without prejudice to the provisions of art. 14 and subparagraphs, Ridewill will not be responsible for damages and will not be able to commit to the relative replacement or repair if not reported at the time of acceptance of the shipment by placing the complaint on the courier's bulletin.
At the time of delivery the Customer is required to verify:
- that the number of packages delivered corresponds to what is indicated in the transport document advanced by e-mail;
- that the packaging is totally intact, not damaged, dented, punctured, wet, torn, reconditioned with non-Ridewill.it branded adhesive tape, or altered in any way, even in the closing materials (adhesive tape or metal straps).
The Customer is therefore invited, in his own interest, to REPORT any discrepancies of the packaging or the mismatch in the number of packages by affixing the appropriate "SPECIFIC RESERVE" or by REPORTING ON THE BULLETIN (where signature is required) the description of the type of damage to the packaging found during collection. Attention: keep the document attached to the order to report any non-conformities of delivery.
(Example "SPECIFIC RESERVE" to be written next to the signature: "With reserve due to dented box **).
** dented box if dented, punctured box if punctured, non-original tape if tampered with, etc.
If the courier shows up with the electrical terminal, it will be equally necessary to tick the "reserve" box/box and indicate the anomaly found on the packaging among the available options.
Receipt without reservation or subject to generic control of the products, in fact, does not allow the Customer to take legal action against the courier, nor allows Ridewill to take the same action in the event of loss or damage to the products, with the exception of partial loss or damage not recognizable at the time of delivery (OCCULT DAMAGE) for which please refer to the art. 14.
11.6 The Customer is required to immediately verify correct functionality and compliance of the Product at the time of delivery. In case of defects, visible damage or non-compliance, the Customer must promptly report it to Ridewill no later than 7 (seven) calendar days from the date of receipt of the product (including delivery day), by contacting Customer Service via the following link: Contact Customer Service

IMPORTANT: It is It is mandatory to keep the original packaging in order to return the non-compliant product.
To initiate the report, the Customer must: provide the following documentation:

    Order number or sales document
    Photo of the external packaging
    Photo of the damaged part
    Possible copy of the receipt with specific reserve signature

All required documentation must be be sent no later than 7 calendar days (including Saturday and Sunday) from the date of receipt of the product. This term is necessary to allow Ridewill to start the compensation procedure against the courier's insurance within the times established by current legislation. Reports sent after this deadline or without complete documentation cannot be taken into consideration, except as provided for by Art. 14 and related subparagraphs. ATTENTION: In the event of a damaged or non-compliant product, it is It is mandatory to keep all parts of the original packaging. In the absence of this packaging, Ridewill will not be able to we will not be able to manage the return and the Customer's complaint. be accepted.

11.7 The Customer is required to report any particular characteristics relating to the place of delivery of the Product and/or its location. If you do not provide such information or provide incorrect information, you will be responsible for any additional costs that Ridewill has to bear to complete the delivery of the Product.
11.8 The Customer acknowledges that the collection of the Product is a specific obligation deriving from the purchase contract. In case of non-delivery due to the absence of the recipient at the address specified in the order form, after two unsuccessful delivery attempts, the package will be returned. placed "in storage". In the event of failure to collect the Product within 5 (five) working days from the first delivery attempt, the contract will be considered valid. resolved and the purchase order consequently canceled pursuant to art. 1456 c.c. Once the contract is resolved, Ridewill will proceed to the reimbursement of the total amount paid by the Customer, less the costs of unsuccessful delivery of the Product, the costs of returning it to Ridewill and any other costs incurred due to the failed delivery caused by the absence of the recipient. The termination of the contract and the refund amount will be communicated to the Customer via e-mail.
11.9 The shipping terms, i.e. of taking charge of the Product by the courier, and the delivery terms are specifically indicated in relation to the individual Product in the Technical Data Sheet. The shipping terms start from the date of transmission of the order, unless otherwise specified in these General Conditions of Sale or in the Technical Data Sheet. In case the Customer purchases two or more products, shipping times are considered those of the product with the longest shipping times. long to which must be added on average 24/48 hours for the consolidation of the shipment at Ridewill logistics. Delivery terms start from the date of shipment or from a different date specifically indicated in the Technical Data Sheet. To resolve some logistical or other problems that may arise relating to delivery, it may be necessary to contact the Customer. In this case, the shipping terms will start from the day the problem is resolved. been resolved through contact with the Customer and the delivery dates will be consequently postponed.
If Ridewill, in order to ascertain the identity and the Customer's authorization to make a payment, request additional information (for example, landline telephone number, front/back copy of the valid identity card via e-mail or fax), the shipping terms, i.e. of taking charge of the Product by the courier, will start from the date of receipt of the documentation or from the date of confirmation of the transaction by the fraud risk prevention centre.
11.10 If the purchased Product is delivered late compared to the delivery terms indicated in the Technical Data Sheet, the Customer can contact Customer Service or Online Customer Service by telephone by accessing the "Contact us" section of the Site. Ridewill will examine the complaint promptly and will communicate it to you. the outcome to the Customer via e-mail within a maximum of 15 days. If it turns out that the delay is not due to unforeseeable circumstances or force majeure or is not attributable to the Customer himself, Ridewill undertakes, in the event of delivery with a delay of more than 10 days, to allow the Customer who requests it to terminate the contract, with consequent reimbursement of the total amount paid by the Customer, including delivery costs and any other cost also for services purchased by the same, immediately and in any case within 10 days from the request for termination of the contract or, alternatively, to provide the Customer with a discount voucher equal to the value of the delivery costs paid by the Customer which can be spent on the Site within 3 months.
Under no circumstances will Ridewill be able to be held responsible for the delay, cancellation or impossibility of to make the delivery if this is necessary. depends on force majeure or unforeseeable circumstances (including malfunctions and disservices of the Internet network and the Customer's responsibility).
11.11 Customers with shipping addresses outside the EU are solely responsible for all duties, import taxes and brokerage fees. These are not included in the shipping or handling cost of your order. Customs, duties and taxes vary widely from country to country; please check with your local customs agency for details on estimated costs. Customs, duties and taxes are non-refundable: so if you refuse a shipment due to unexpected import taxes, the cost of the original shipment, any brokerage/customs/duties/taxes fees and any return shipping fees will not be refunded.

12. Limit of liability

These general conditions outline the entire scope of responsibility of Ridewill regarding the items sold on the Site, with the exclusion of any other guarantee, condition and term, express or implied, established by law, also with reference to the quality of the products. or suitability of the articles for specific uses, without prejudice, however, to those guarantees which, by law, cannot be derogated from, with particular reference to the provisions of article 1229 of the civil code and in terms of liability for damage caused by defective products and consumer protection. Under no circumstances will Ridewill be responsible for loss of profit or any indirect damage suffered by the Customer due to a fact, act or omission attributable to Ridewill pursuant to these general conditions or in any case in relation to the sale which is the subject of the same.

13. Product returns and right of withdrawal

13.1 In general, it will not be no return of items is permitted without the prior written consent of Ridewill, except as indicated below.
13.2 The refund is not permitted for healthcare products, electro-medical products, those subject to customization at the Customer's request, or for other items which, although supplied by Ridewill, were not available as part of the offer on the Ridewill.it website and, therefore, were specifically ordered at the customer's request.
13.3 Pursuant to articles 52 et seq. of the Consumer Code, the Customer who has the quality as a consumer has the right to withdraw from the purchase contract of the Product, without any penalty. and without need to specify the reason, within 30 (thirty) days of receipt of the Product (or in the case of multiple goods ordered by the consumer through a single order and delivered separately, from the day on which the consumer or a third party, other than the carrier and designated by the consumer, acquires physical possession of the last good).
13.4 The Customer who wishes to exercise the withdrawal must send Ridewill an explicit written communication to this effect, within 14 days from the date of receipt of the Product. This communication must be sent by filling in the appropriate form form or by registered mail to the following address: Ridewill srl - Via Socrate 6, 22070 Casnate con Bernate (CO)
13.5 In the withdrawal notice, the Customer must indicate the purchase order number, the Product or Products for which he intends to exercise the right of withdrawal, as well as the will clearly expressed to withdraw from the purchase. The Customer is also advised to attach a copy of the purchase tax documentation to the notice of withdrawal.
13.6 Once the notice of withdrawal has been received, Ridewill's Customer Support Service will provide promptly communicate to the Customer the unique WITHDRAWAL CODE that the Customer is asked to use to return the Product. The Product must be returned to Ridewill within 30 (thirty) calendar days of communication of the WITHDRAWAL CODE. For the purposes of the deadline, the Product is considered returned when it is delivered to the accepting post office or shipping company.
13.7 The substantial integrity of the good is essential condition for the exercise of the right of withdrawal. The Product must therefore be kept with normal diligence and returned intact, complete in all its parts (including packaging and any documentation and accessory equipment: manuals, cables, etc.), perfectly functional and free of signs of damage, wear or dirt and which consequently can no longer be used. be considered intact and salable. If the serial code of the Product is inserted on the packaging of the Product, as, for example, for electronic products, it constitutes part of the product and, consequently, the Product must be returned in the original packaging, which must be placed in additional packaging, as the WITHDRAWAL CODE or any other label or tape cannot be affixed to it. Furthermore, the withdrawal applies to the Product in its entirety. It cannot be exercised in relation to parts and/or accessories of the Product.
13.8 The costs of returning the Product are borne by the Customer. The return takes place under the full responsibility of the customer. of the Customer until Ridewill certifies receipt of the Product. The Customer is responsible for any damage that the Product may suffer during transport.
13.9 Provided that the Customer has complied with the methods, terms and conditions for exercising the right of withdrawal, Ridewill will proceed within 30 days from the date on which it is having become aware of the exercise of the right of withdrawal, to reimbursement of the sums paid by the Customer for the Product. The refund will not include the costs of return to the Ridewill headquarters. In accordance with the art. 56, paragraph 3, of the Consumer Code, unless Ridewill has offered to collect the goods itself, the latter can withhold the refund until has not received the goods or until the consumer has not demonstrated that he has sent back the goods, whichever occurs first. The refund will take place through the cancellation procedure of the amount charged to the Customer's credit card, in the event that he has used this method; payment, or, in all other cases, by bank transfer. In the latter case, it will be It is the Customer's responsibility to promptly provide in writing, also in the same notice of withdrawal, the bank details to allow Ridewill to carry out the refund.
13.10 If the Product is damaged during transport, Ridewill will give a refund. communication to the Customer of the incident within 5 working days of receipt of the Product, to allow him to exercise the rights to which the Customer is entitled under the transport contract. In this case, the Product will be made available to the Customer, so that he can regain possession of the same and, at the same time, given that the condition of integrity does not exist, of the Product, it will be the withdrawal request was rejected.
The provisions of the articles. from 48 to 67 of the Consumer Code do not apply to contracts negotiated away from commercial premises on the basis of which the fee that the consumer must pay is not exceeding 50 (fifty) euros. However, the provisions of this Chapter apply in the case of more than one contracts stipulated at the same time between the same parties, if the entity of the overall fee that the consumer must pay, regardless of the amount of the individual contracts, exceeds the amount of 50 euros.
13.11 As provided for in art. 59 of the Consumer Code and given what was previously indicated in point 13.2, the right of withdrawal does not apply:
a) in the case of provision of services after the complete provision of the service if the execution is started with the express consent of the consumer and with the acceptance of the loss of the right of withdrawal following the full execution of the contract by Ridewill;
b) in the case of the supply of goods made to measure or clearly personalized or which, by their nature, cannot be returned or risk deteriorating or expiring rapidly;
c) in the case of supply of sealed audiovisual products or computer software, opened by the consumer;
d) in the case of supply of consumable products (e.g. latex, sealants), if the packaging is not sealed;
e) in the event that the purchase is made in the Outlet section (e.g. refurbished, used or end of lease products);
f) in the case of supply of sealed goods which are not suitable for return for hygienic reasons or related to health protection and have been opened after delivery;
g) to the professionals and companies towards whom it is an invoice has been issued which does not fall within private entities;
h) to underwear without original packaging or worn;
i) to underwear without packaging for collection of the goods on site as they can be viewed at the time of collection, original or worn;

13.12 If the withdrawal has not been exercised in accordance with the provisions of the articles. 52 et seq. Consumer Code and, in particular, if the Product is not intact in all its parts and/or accompanied by its accessories and/or elements that constitute an integral part of it (e.g. cables, batteries, manuals, etc.) and/or is devoid of the original packaging, when it is part of the Product or even when it is damaged or used by the Customer beyond the limits of normal diligence, it will not lead to the termination of the contract and, consequently, will not give right to reimbursement of the amount paid by the Customer for the Product. The Product will remain at Ridewill available to the Customer for collection which must be made take place at the expense and responsibility of the of the Customer himself.
13.13 The consumer is responsible solely for the decrease in the value of the goods resulting from handling of the goods other than that necessary to establish the nature, characteristics and functioning of the goods. To establish the nature, characteristics and functioning of the goods the consumer can just handle and inspect them in the same way he would be allowed to do so in a store. For example, the consumer only has to try on a garment, without being able to wear it. Consequently, during the withdrawal period the consumer must handle and inspect the goods with due diligence.
13.14 The returned goods must be intact, packaged in their original packaging and complete with any manuals without any defects. Otherwise Ridewill will reduce, upon communication to the Customer, a percentage between 10% and 80% of the value of the goods at the time of return, as the product itself cannot be resold again.
13.15 - The goods subject to the exercise of the right of withdrawal must bear the same serial number present on the Ridewill sales invoice; if the goods have a different serial number from that indicated on the invoice, the return will not be made. accepted and the product will be made available to the Customer for its return, simultaneously canceling the withdrawal request.
 

14. Legal Guarantee of Conformity

14.1 All new Products sold on the Site are covered by the Legal Guarantee of Conformity. provided for by the articles. 128-135 of the Consumer Code ("Legal Guarantee"). Used and refurbished products
mentioned are covered by the Legal Guarantee of Conformity provided for by the articles. 128-135 of the Consumer Code, but the duration of the guarantee is reduced to 1 (one) year (instead of 2 years as provided for in the aforementioned articles for new products).
14.2 The Legal Guarantee is reserved for consumers. It, therefore, applies only to Customers who have made a purchase on the Site for purposes unrelated to the business. entrepreneurial, commercial, artisanal or professional activity possibly carried out.
14.3 Ridewill is responsible towards the consumer for any lack of conformity existing at the time of delivery of the product and which occurs within two years of such delivery (except for used and refurbished products, as written above). The lack of conformity must be reported to the seller, under penalty of forfeiture of the guarantee, within two months from the date on which it is received. been discovered.
Unless proven otherwise, it is assumed that the lack of conformity which appear within six months of delivery of the products already existed; on that date, unless this hypothesis is incompatible with the nature of the product or with the nature of the lack of conformity. Starting from the seventh month following delivery of the product, it will be Instead, the consumer has the burden of proving that the lack of conformity already existed at the time of delivery thereof.
14.4 In order to take advantage of the Legal Guarantee, the Customer must: therefore first provide proof of the date of purchase and delivery of the goods. It is It is therefore advisable for the Customer, for the purposes of this proof, to keep the purchase receipt, as well as the DDT or any other document that can certify the date of purchase (for example the credit card statement or bank statement).
14.5 Any failures or malfunctions caused by accidental events or by liability are excluded from the scope of the Legal Guarantee. of the Customer or from use of the product that does not comply with its intended use and/or as provided in the technical documentation attached to the product.
14.6 In the event of a lack of conformity duly reported within the terms, the Customer has the right:
¬ primarily, to the free repair or replacement of the goods, at your choice, unless the requested remedy is objectively impossible or excessively onerous compared to the other;
¬ secondarily (i.e. if the repair or replacement is impossible or excessively expensive or the repair or replacement has not been carried out within a reasonable time or the repair or replacement previously carried out has caused significant inconvenience to the consumer) to the reduction of the price or the termination of the contract, at his choice.
The remedy requested is excessively onerous if it imposes unreasonable expenses on the seller compared to the alternative remedies that can be used, taking into account (i) the value that the goods would have if there were no lack of conformity; (ii) of the entity of the lack of conformity; (iii) of the eventuality that the alternative remedy can be used without significant inconvenience for the consumer.
14.7 In the case of a product purchased on the Site, during the validity period of the Legal Guarantee, manifests what could be a lack of conformity, the Customer must send Ridewill a specific communication, using the Online Customer Service, Ridewill reserves the right to ask the Customer to attach to the request the purchase receipt and/or the DDT or other document that proves the date of purchase. Customer Service will give promptly respond to the Customer's communication, indicating what next steps he will need to take accomplish.
14.8 Products for which there is a CAT
If there is an Assistance Center Authorized by the manufacturer ("CAT") for the Product and the Customer prefers to bring or send the Product directly to the CAT, it will be provided to the Customer the address of the territorially competent CAT. If, however, the Customer does not intend to proceed directly with such sending, he may communicate it to Ridewill using the Online Customer Service and the latter will provide upon collection of the product from the Customer and in turn, upon sending the Product to the territorially competent CAT. In both cases it is Ridewill is the person responsible for the application of the legal guarantee.
The CAT will carry out the checks necessary to ascertain the existence or otherwise of the lack of conformity; complained. If the defect exists, if the Customer has chosen the repair, the TAC will proceed. to repair. If, however, the Customer has chosen replacement and it is not excessively onerous or objectively impossible for Ridewill compared to the repair, Ridewill will provide upon replacement of the Product. If the CAT finds the lack of conformity, any repair costs and transport costs to the CAT will be borne by Ridewill. If the CAT does not find the lack of conformity, it will not be possible to apply the Legal Guarantee and, therefore, transport costs and any repair costs will be borne by the Customer. Ridewill will informà the Customer of the circumstance and any costs to be incurred for the repair, sending him the estimate issued by the TAC, so that the Customer can decide whether or not to have the repair carried out at his own expense. The Customer must authorize the repair at your expense in writing.
In all cases, the repair or replacement of defective Products, if due, will be carried out as quickly as possible as short as possible and in any case, except in exceptional cases or causes of force majeure, within 60 days from the day on which Ridewill received the defective product and/or it is arrived at the CAT upon sending by the Customer. If the replacement or repair initially chosen is not carried out within this period, the Customer may request one of the alternative remedies provided by the Legal Guarantee (replacement, in case repair was requested; repair in case replacement was requested; price reduction or termination of the contract). Within this period the new Product or the repaired Product will be delivered to the Customer.
14.9 Products for which there is no CAT
If the nature of the Product does not provide for the existence of a CAT, the Product with respect to which the Customer complains of lack of conformity will have to be sent to Ridewill who will carry out the verification of the existence or otherwise of the defect complained of. All the other provisions of the art. apply, as far as they are compatible. 14.8 above.

15. Conventional Manufacturer's Warranty

The Products sold on the Site may, depending on their nature, be covered by a conventional warranty issued by the manufacturer ("Conventional Warranty"). The Customer can enforce this guarantee only against the manufacturer. The duration, extension, including territorial, conditions and methods of use, the types of damage/defects covered and any limitations of the Conventional Warranty depend on the individual manufacturer and are indicated in the so-called warranty certificate contained in the product packaging.
The Conventional Guarantee is voluntary in nature and does not add to, replace, limit or prejudice or affect excludes the Legal Guarantee.

16. Additional Paid Assistance Services

Ridewill, in collaboration with companies third parties, offers the Customer the possibility to purchase from these companies, in relation to the individual Product, additional assistance services ("Guarantee3") which allow the Customer to benefit from technical assistance in relation to the Product after the expiry of the Legal Guarantee, under the conditions and with the limitations indicated in the purchase contract of the Additional Assistance Services that the Customer must conclude with the company which provides these services and whose General Conditions he must approve in order to purchase them. The Additional Assistance Services are not added to, do not replace, limit or prejudice or affect exclude the Legal Guarantee, of which the consumer, under the conditions established by law, can always make use of.
Additional Assistance Services are subject to charges. The cost of such services as well as any other detailed information on them and on the companies third party dispensers will be provided in the Product Technical Data Sheet.

17. Privacy

The personal data requested when placing the order are collected and processed in order to satisfy the express requests of the Customer and will under no circumstances and for any reason be transferred to third parties.
Ridewill processes the personal data of its customers in accordance with to the provisions of the law, according to the modalities and for the purposes specified in the Privacy Policy published at the following Internet address:  https://www.ridewill.com/en/ridewill/privacy-policy/480/
The data controller is Ridewill srl - Via Socrate 6, 22070 Casnate con Bernate (CO).
The website www.ridewill.it uses "cookies". Cookies are electronic files that record information relating to the Customer's navigation on the site (pages consulted, date and time of consultation, etc.) and which allow Ridewill to offer a personalized service to its customers.
Ridewill informs the Customer of the possibility to disable the creation of such files by accessing your Internet configuration menu. This it will, however, prevent the Customer from proceeding with the online purchase.

18. Complaints

Any possible complaint must be be addressed to Ridewill srl - Via Socrate 6, 22070 Casnate con Bernate (CO). or through the Site by accessing the Online Customer Service by accessing the "Contact Us" section.

19. Competent court

These General Conditions of Sale are governed by Italian law and subject to Italian jurisdiction. It is the application to them of the United Nations Convention on Contracts for the International Sale of Goods is expressly excluded.
For any dispute concerning the validity, execution or interpretation of these General Conditions of Sale and their effects, it is competent: a) the Court of the Customer's place of residence or domicile, if the Customer is a consumer and is resident or domiciled in Italy; b) exclusively the Court of Como, in any other case.