Any question about technical issues, compatibility, order status or anything else? Have a look at our FAQs to find the answer and if you need further help do not hesitate to contact us here.
You will receive an e-mail with confirmation of shipment with tracking and tax document after 6pm. If the link to the tracking does not work, please wait the next day, it could only be a problem of updating the website of the carrier used.
After delivery of your order to the courier, you will receive an e-mail containing the tax document and the carrier's tracking number.
Check in your inbox, even in the "spam or junk mail" box.
If you do not find the email, you can at any time download your tax document from the "your orders" section in pdf format.
Check the status of your order before contacting us for changes.
The status of your order must be "open" or "approved", otherwise it is already being processed by the warehouse.
You can view the status of your order from the "your orders" section. Depending on the operations performed by the administration or warehouse, the state is constantly changing.
If your order is in an "open" state it means that the administrative office is checking it to pass it to the warehouse.
If your order is in the states "in preparation", "in management", "ready" or "in picking" it means that your order is going to be entrusted to the courier and will be shipped the same day, you will receive an e-mail with confirmation of shipment with tracking and tax document after 6pm. If the link to the tracking does not work, please wait the next day, it could only be a problem of updating the website of the carrier used.
To change the payment of your order, you must be logged in to the site and go to the "your orders" section, where you will find the "change payment" button.
Clicking will open a pre-filled form where you will have to select the payment method you want to use.
* it is not always possible to change the payment method
Use this topic only if you don't find a more specific category. Thank you
If you are not satisfied with the product purchased and the package is intact, you have 14 days to request the return of the product.
What you need to do in 4 easy steps:
1 - Fill out the form to request the withdrawal number indicating the number of invoice and the product on which to request the return
2 - Pack the product correctly by writing the withdrawal number received from our staff on the box
3 - Ship within 10 days to: RECESSI RIDEWILL SRL OFFICE - VIA SOCRATE 6, 22070 CASNATE CON BERNATE (CO)
4 - You will receive a refund in a short time depending on the payment method you have chosen
In cases where assistance is not provided directly by the manufacturer, the RMA number must be requested from the customer service.
In case of defective or faulty product it is necessary to fill in the form with the following data:
Name and surname, order number, product code, defect (specify as much as possible in detail), receipt / invoice number.
Subsequently, the Ridewill assistance service will issue the RMA number with all the instructions for packaging and shipping.
If you have a question about cycling products, use the form below to better describe your problem.
Our technical department will reply as soon as possible. (maximum 24 hours)
Please do not send more questions of the same type and do not also use other contact tools (telephone, social networks, etc.), otherwise management problems would arise.
If you have a question about E-bike products, use the form below to better describe your problem.
If you have a question about workshop products, use the form below to better describe your problem.
You'll be able to upload the attachment in the next step
For all questions there is already an answer:) Try reading our FAQ
Monday-Friday 9.30 ~ 13:00 / 14:00 ~ 18:00 Saturday 9:00 ~ 12:00
Via Socrate, 6 - 22070 Casnate con Bernate (CO) Italy